Privacy Policy
Effective date: 28 October 2026
SEVNTN:04 (“we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect when you use https://sevntn04.com/ or buy from us, how we use it, and the rights you have under South Africa’s Protection of Personal Information Act (POPIA). It should be read together with our Terms & Conditions.
1. Who we are
SEVNTN:04 is a fashion brand selling bags and fashion pieces online in South Africa. We are the responsible party for the personal information described in this policy.
Email: sevntn04@outlook.com
Telephone / WhatsApp: +27 74 747 9809
2. Information we collect
- Contact details: your name, email address and phone number.
- Delivery details: your delivery and billing address.
- Order details: the products you order, order history and communications with us (including emails and WhatsApp messages).
- Payment information: payments are processed by our payment providers (such as PayFast) or made by EFT or PayShap. We do not store your full card details. We may keep proof-of-payment details needed to confirm your order.
- Website and device information: technical data such as your browser, device and pages visited, collected through cookies and similar tools used by our online store platform.
3. How we use your information
- To process and deliver your orders and confirm payment.
- To communicate with you about your order, delivery, returns and customer service requests.
- To keep records, prevent fraud and meet legal, tax and accounting obligations.
- To improve our website and products.
- To send you news, new releases or offers, but only where you have agreed or the law allows, and you can opt out at any time.
4. Who we share it with
We only share personal information where needed to run our business, for example with:
- our online store platform (Shopify);
- payment providers (such as PayFast) and banks;
- courier and delivery providers (such as The Courier Guy and PAXI);
- email and messaging service providers; and
- our suppliers, where needed to fulfil a pre-order, and professional advisers or authorities where the law requires.
We do not sell your personal information. Some service providers may store or process information outside South Africa. Where this happens, we take reasonable steps to make sure your information is protected.
5. Cookies
Our website uses cookies and similar technologies to keep the store working (for example, to remember items in your bag) and to understand how the site is used. You can control cookies through your browser settings, but parts of the store may not work properly without them.
6. How long we keep it
We keep personal information only for as long as needed for the purposes above, including to meet legal, tax and accounting requirements, and then delete or anonymise it.
7. How we protect it
We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your information safe.
8. Your rights
Under POPIA you may ask us to:
- tell you what personal information we hold about you;
- correct or update it;
- delete it, where we no longer need it or are not legally required to keep it;
- stop using it for marketing, or object to how we process it.
To exercise these rights, email us at sevntn04@outlook.com. If you are unhappy with how we handle your information, you may also complain to the Information Regulator (South Africa) at https://inforegulator.org.za/.
9. Children
Our store is intended for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with its effective date.
11. Contact us
If you have questions about this policy or your personal information, contact us at sevntn04@outlook.com or on WhatsApp at +27 74 747 9809.