Returns & Refunds Policy

Effective date: 28 October 2026

We want you to shop with confidence. This policy explains how returns, refunds, exchanges and cancellations work at SEVNTN:04. It forms part of our Terms & Conditions and is subject to South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. Nothing in this policy limits your legal rights.

1. Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not what you ordered, please contact us as soon as possible at sevntn04@outlook.com or on WhatsApp at +27 74 747 9809. Include your order number, a description of the problem and clear photographs.

We will assess the issue and, in line with the law, offer a repair, replacement or refund. Where goods are defective, you have the right to act within six months of delivery. We cover the return shipping for faulty, damaged or incorrect items.

2. Change-of-mind returns and cancellations

Where the law gives you a right to cancel an online purchase, you may cancel within 7 days of receiving your goods, without giving a reason and without penalty. The only cost you may have to pay is the direct cost of returning the goods.

To qualify, items must be unused, in their original condition and packaging, with all tags and accessories included. The law excludes certain goods from this right, such as items made to your personal specifications.

Pre-order status does not remove your legal cancellation rights. If you want to cancel an order that has not yet been dispatched, contact us as soon as possible and we will assess the request based on the status of your order.

3. How to return an item

1. Email us at sevntn04@outlook.com with your order number and the reason for the return.
2. We will confirm the return arrangements and address before you send anything. Please do not send items back without hearing from us first.
3. Pack the item securely and keep your proof of postage or courier receipt.

Return shipping costs for change-of-mind returns are for the customer’s account. We will communicate any applicable arrangements before a return is sent.

4. Refunds

Once your return is received and checked (or, where no return is needed, once we approve your claim), we will refund you. Refunds are generally paid back to the original payment method, or to the bank account used for an EFT or PayShap payment. How long the money takes to reflect may depend on your bank or payment provider. We will refund you within the period required by law.

5. Exchanges

If you would like to exchange an item for a different colour or size, contact us and we will let you know what is possible. Exchanges depend on availability, and pre-order items may take longer.

6. If we cannot supply your order

If we are unable to supply an item you have paid for, we will tell you and give you the appropriate resolution, including a full refund where required.

7. Contact us

SEVNTN:04
Email: sevntn04@outlook.com
Telephone / WhatsApp: +27 74 747 9809