Shipping & Delivery Policy

Effective date: 28 October 2026

This policy explains how SEVNTN:04 delivers your order. It forms part of our Terms & Conditions.

1. Where we deliver

We currently deliver within South Africa only, subject to service availability and your delivery destination.

2. Order processing

We process your order once your payment has been confirmed. You can pay through the payment methods available at checkout, or arrange to pay by EFT or PayShap by contacting us on WhatsApp at +27 74 747 9809.

3. Estimated delivery times

Each product page shows whether an item is available for pre-order or is in stock. Estimates start from confirmed payment and apply under normal operating conditions:

• Pre-order products: approximately 7–10 business days to delivery. This covers sourcing the item from our supplier (about one week), checking and preparing it, packaging, and local courier delivery.
• In-stock products: approximately 2–5 business days to delivery.

Business days exclude weekends and South African public holidays. These timeframes are estimates, not guarantees. Supplier delays, courier disruptions or other circumstances may affect delivery. If there is a material delay, we will let you know and discuss your options.

4. Couriers

We deliver with trusted providers, including The Courier Guy and PAXI, depending on the delivery method you select. Indicative transit times after dispatch are:

• The Courier Guy Priority: generally 1–2 business days between eligible major centres.
• PAXI Speed: generally 3–5 business days.
• PAXI Economy: generally 7–9 business days.

Courier transit time is separate from the time needed to source and prepare a pre-order. Actual delivery times may vary by destination and service selected.

5. Delivery fees

Delivery fees are paid by the customer unless stated otherwise at checkout or in a promotion. The fee is shown or communicated before you complete your purchase and depends on the service selected, your address, parcel size and courier rates.

6. Delivery addresses

Please provide a complete and accurate delivery address and valid contact details. If an address needs correcting, contact us as soon as possible. We cannot guarantee changes once an order has been dispatched. Any additional delivery charges will be communicated before they are incurred.

7. Tracking

Where tracking is available, we will send you the tracking information after dispatch.

8. Delayed, lost or damaged parcels

If your order is delayed, appears lost or arrives damaged, email us at sevntn04@outlook.com with your order number and details (and photographs if damaged). We will investigate with the courier and let you know the next steps. Please also see our Returns & Refunds Policy.

9. Contact us

SEVNTN:04
Email: sevntn04@outlook.com
Telephone / WhatsApp: +27 74 747 9809